Delivery & Returns
Local Delivery Policy
When will my orders be delivered?
Orders are usually received and processed within 2 hours. Once your order has been fulfilled, you’ll receive an email notification that your order is ready for delivery.
How long does it take to arrive?
Local delivery usually takes 1-3 business days.
What are your delivery fees?
We offer FREE delivery to (Zone A, B ) on orders over $39. When your orders below $39, we will charge you $10 for the delivery fee.
For (Zone C) area, we offer free delivery on orders over $59. When your orders below $59, we will charge you $12 for the delivery fee.
For (Zone D) area, we offer free delivery on orders over $79. When your orders below $79, we will charge you $15 for the delivery fee.
For (Zone E) area, we will charge $20 for the delivery fee with a minimum orders over $89.
Please note that free shipping eligibility does not apply for gift cards.
Routes and delivery fees are subject to change. (2021)
Different delivery zone
Burnaby V5A, V5B, V5C, V5E, V5G, V5H, V5J, V3N
New Westminster V3L, V3M
Vancouver East V5Z, V5Y, V5T, V5V, V5W, V5X, V5L,
V5N, V5P, V5K, V5M, V5R, V5S
Downtown V6G, V6E, V6Z, V6B
North Vancouver V7J, V7H, V7K, V7R, V7N, V7G, V7L, V7P, V7M
Vancouver West V6R, V6K, V6H, V6M, V6J, V6P, V6A, V6S, V6T, V6L, V6N
Coquitlam V3B, V3E, V3C, V3J, V3K
Port Coquitlam V3B, V3E, V3C
Port Moody V3H
Richmond V7A, V7E, V7C, V6X, V6V, V6W, V6Y
West Vancouver V7S, V7V, V7T, V7W
Surrey 01 V3R, V3T, V3V, V3W, V4N
Surrey 02 V3S, V3X, V3Z, V4A, V4P
Delta, Langley & Tsawwassen V4G, V4C, V4E, V4K, V4L, V4M, V4L, V2Y
Note: All deliveries are contactless, we will leave your orders in front of the door and ring the bell, text message will be sent after delivered.
Return & Exchange Policy
Thank you very much for your orders. Neko Fresh is very much concerned about our customer’s satisfaction. For general merchandise, if customers are not satisfied or may be changed of mind. We are pleased to offer exchange or refund items with a receipt within 14 days of purchase. For fresh food or frozen food, please note we do not accept any exchange or return due to food safe requirements.
Online order can be returned straight ahead within the following 14 days of the delivered date.