Delivery & Returns

Local Delivery Policy

When will my orders be delivered?

Orders are usually received and processed within 2 hours. Once your order has been fulfilled, you’ll receive an email notification that your order is ready for delivery.

How long does it take to arrive?

Local delivery usually takes 1-3 business days. 

What are your delivery fees?

We offer FREE delivery to (Zone A, B ) on orders over $39. When your orders below $39, we will charge you $10 for the delivery fee. 

For (Zone C) area, we offer free delivery on orders over $59. When your orders below $59, we will charge you $12 for the delivery fee. 

For (Zone D) area, we offer free delivery on orders over $79. When your orders below $79, we will charge you $15 for the delivery fee. 

For (Zone E) area, we will charge $20 for the delivery fee with a minimum orders over $89.

Please note that free shipping eligibility does not apply for gift cards. 

 

Routes and delivery fees are subject to change. (2021)

Different delivery zone

(Zone A)

Burnaby  V5A, V5B, V5C, V5E, V5G, V5H, V5J, V3N

New Westminster  V3L, V3M

 

(Zone B)

Vancouver East  V5Z, V5Y, V5T, V5V, V5W, V5X, V5L,

V5N, V5P, V5K, V5M, V5R, V5S

 

(Zone C)

Downtown  V6G, V6E, V6Z, V6B

North Vancouver  V7J, V7H, V7K, V7R, V7N, V7G, V7L, V7P, V7M

Vancouver West  V6R, V6K, V6H, V6M, V6J, V6P, V6A, V6S, V6T, V6L, V6N

Coquitlam  V3B, V3E, V3C, V3J, V3K

Port Coquitlam  V3B, V3E, V3C

Port Moody  V3H

Richmond V7A, V7E, V7C, V6X, V6V, V6W, V6Y 

 

(Zone D)

West Vancouver V7S, V7V, V7T, V7W

Surrey 01 V3R, V3T, V3V, V3W, V4N

 

(Zone E)

Surrey 02 V3S, V3X, V3Z, V4A, V4P

Delta, Langley & Tsawwassen V4G, V4C, V4E, V4K, V4L, V4M,  V4L, V2Y

Note: All deliveries are contactless, we will leave your orders in front of the door and ring the bell, text message will be sent after delivered. 

Return & Exchange Policy

Thank you very much for your orders. Neko Fresh is very much concerned about our customer’s satisfaction. For general merchandise, if customers are not satisfied or may be changed of mind. We are pleased to offer exchange or refund items with a receipt within 14 days of purchase. For fresh food or frozen food, please note we do not accept any exchange or return due to food safe requirements.

Online order can be returned straight ahead within the following 14 days of the delivered date.